c444com Privacy Policy

c444com is an internationally licensed online betting and casino platform operating at c444com.bet. We provide sports betting (including PSL cricket, international cricket, and live in-play markets), live casino games, and slot products to eligible registered users, with a primary focus on serving the Pakistani market in PKR.

For the purposes of this Privacy Policy, c444com acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. We are accountable for ensuring that all personal data collected through the c444com platform is handled lawfully, fairly, and transparently.

If you have any questions about how c444com processes your personal data, you can reach our data protection contact via the support email listed in Section 15 of this Policy.

c444com collects personal data across several categories depending on your level of interaction with the platform. The following table outlines the categories of data we may hold about you as a registered c444com user:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless directly relevant to a responsible gaming assessment or a legal compliance obligation.

c444com collects personal data through the following channels and interactions:

• Direct Registration: When you create a c444com account, you provide identity, contact, and financial data directly through the registration form.
• KYC Verification: When you submit identity documents to verify your account, we collect and process the data contained in those documents including your CNIC scan and proof of address.
• Deposits & Withdrawals: When you initiate a PKR transaction via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or USDT, our payment processing systems record the relevant financial data associated with that transaction.
• Platform Usage: As you browse the c444com website, place bets, and interact with casino games, our systems automatically collect technical and usage data to ensure platform stability and security.
• Customer Support: When you contact our support team via live chat or email, we retain records of that communication to ensure continuity of service and for quality assurance purposes.
• Cookies & Analytics: Through cookies and similar tracking technologies, we collect anonymised or pseudonymised data about how users navigate the c444com platform. Full details are in Section 7.
• Third-Party Verification Services: Where c444com uses third-party identity verification or fraud screening services as part of the KYC process, those providers may share data with us that is relevant to confirming your identity.

c444com uses your personal data for clearly defined purposes only. We do not process personal data for any purpose beyond what is described in this Privacy Policy without first obtaining your explicit consent. Our primary processing purposes are:

1. Account Management: Creating, maintaining, and securing your c444com account; processing login requests; managing account settings and preferences.
2. Identity Verification (KYC): Confirming your identity, age (21+), and payment method ownership as required under our international gaming license and anti-money laundering obligations.
3. Transaction Processing: Executing PKR deposits and withdrawals via your chosen payment method; maintaining accurate financial records of all account transactions.
4. Service Delivery: Enabling access to sports betting markets, live casino games, and slot products; providing real-time odds and live game data; settling bets correctly.
5. Customer Support: Responding to queries, resolving complaints, and maintaining support communication records for continuity and quality assurance.
6. Fraud Prevention & Security: Detecting and preventing fraudulent account activity, unauthorised access, money laundering, match-fixing, and other prohibited conduct as described in our Terms and Conditions.
7. Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling; honouring self-exclusion and limit-setting requests; maintaining responsible gaming interaction records.
8. Legal Compliance: Meeting our obligations under our gaming license, anti-money laundering frameworks, and any lawful requests from regulatory or law enforcement authorities.
9. Platform Improvement: Analysing anonymised usage data to improve the c444com platform experience, optimise game recommendations, and resolve technical issues.
10. Marketing Communications (with consent): Sending promotional offers, bonus notifications, and relevant c444com updates — only where you have explicitly opted in to receive such communications.

Every processing activity carried out by c444com rests on a defined legal basis. We rely on the following legal grounds depending on the nature of the processing:

• Contractual Necessity: Processing required to fulfil the contract between you and c444com — including account creation, bet settlement, and payment processing — is carried out on the basis that it is necessary to deliver the service you have registered for.
• Legal Obligation: KYC/AML identity verification, transaction record retention, and cooperation with regulatory or law enforcement authorities are carried out to comply with our legal and licensing obligations.
• Legitimate Interests: Fraud detection, platform security, responsible gaming monitoring, and anonymised analytics are carried out on the basis of c444com's legitimate interest in operating a safe, fair, and compliant platform — provided these interests do not override your fundamental rights.
• Consent: Marketing communications and non-essential cookies are only processed where you have given clear, freely provided, and withdrawable consent. You may withdraw this consent at any time by contacting our support team.

c444com does not sell your personal data. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT gateway providers receive only the transaction data required to execute your deposit or withdrawal. They are bound by their own regulatory obligations and data security standards.
• Identity Verification Providers: Third-party KYC and AML screening providers receive your identity data solely for the purpose of verifying your identity and screening against sanctions lists. All such providers operate under strict data processing agreements.
• Game Software Providers: Casino and slot game providers integrated into the c444com platform may receive anonymised session data required to run games correctly. They do not receive your identity or payment data.
• Analytics & Security Providers: Trusted analytics and cybersecurity service providers may process anonymised or pseudonymised usage data to help c444com maintain platform performance and detect security threats.
• Regulatory & Legal Authorities: c444com will disclose personal data to our licensing authority, financial intelligence units, law enforcement agencies, or courts when required to do so by law, court order, or regulatory direction. We will notify you of such disclosures where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of c444com's business or assets, personal data may be transferred to the acquiring entity. You will be notified of any such transfer and provided the opportunity to close your account if you do not wish to proceed.

The c444com platform uses cookies and similar technologies to ensure the website functions correctly, to maintain your session security, and to understand how players interact with the platform. We operate a minimal cookie policy — we do not place advertising cookies or share browsing data with ad networks.

The following categories of cookies are used on c444com:

• Essential Cookies: Required for core platform functionality including session management, authentication, and security. These cannot be disabled without breaking the platform's core features.
• Functional Cookies: Remember your preferences such as language selection, display settings, and recently viewed sports markets to improve your experience on repeat visits.
• Analytics Cookies: Collect anonymised data about how users navigate the c444com platform — including which pages are most visited and where errors occur. This data helps us improve the platform. No personally identifiable information is included in analytics data sets.

No third-party advertising, retargeting, or social media tracking cookies are placed on the c444com platform. We do not participate in cross-site advertising networks.

c444com retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by our licensing obligations, anti-money laundering regulations, and applicable law. Our standard retention periods are as follows:

• Active Account Data: Retained for the duration of your account registration and for a minimum of five (5) years following account closure, as required under AML and gaming license compliance frameworks.
• KYC / Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the date of verification, whichever is later.
• Financial Transaction Records: Retained for a minimum of five (5) years in line with standard financial record-keeping requirements applicable under our licensing jurisdiction.
• Customer Support Communications: Retained for three (3) years following the close of the support interaction, unless the communication relates to an unresolved dispute or legal matter.
• Responsible Gaming Records: Self-exclusion requests and responsible gaming interaction records are retained for a minimum of seven (7) years to prevent re-registration during exclusion periods.
• Marketing Consent Records: Retained until consent is withdrawn, plus an additional twelve (12) months for audit purposes.
• Technical & Usage Logs: Retained for a maximum of thirteen (13) months in anonymised or pseudonymised form for analytics and security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. c444com conducts periodic data retention audits to ensure compliance with these timelines.

As a c444com user, you hold the following rights in relation to your personal data. These rights are subject to applicable legal exceptions, particularly where retention is required for AML or licensing compliance:

• Right of Access: You may request a copy of the personal data c444com holds about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request a correction. This is particularly important for identity data and contact information.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and no overriding legal retention obligation applies.
• Right to Restrict Processing: You may request that c444com restricts the processing of your personal data in certain circumstances — for example, while a correction request is being resolved.
• Right to Data Portability: Where processing is carried out by automated means on the basis of consent or contract, you may request a machine-readable copy of the data you have provided to c444com.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing communications. Marketing opt-outs are actioned immediately upon request.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

c444com applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and c444com's servers is encrypted using 256-bit SSL/TLS protocols, preventing interception in transit.
• Encrypted Data Storage: Personal data — including CNIC details, financial records, and account credentials — is stored using AES-256 encryption at rest. Plain-text storage of sensitive data is strictly prohibited within c444com's infrastructure.
• Access Controls: Internal access to personal data is restricted to authorised c444com personnel on a strict need-to-know basis. All data access is logged and audited.
• Two-Factor Authentication: c444com's internal systems require multi-factor authentication for all staff access to production data environments.
• Penetration Testing: c444com conducts regular independent security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: c444com maintains a documented data breach incident response plan. In the event of a confirmed breach affecting personal data, affected users will be notified promptly in accordance with our licensing authority's notification requirements.

The c444com platform is strictly intended for users aged 21 years and above. We do not knowingly collect, process, or retain personal data relating to any individual under the age of 21 under any circumstances.

Age verification is a mandatory step in the c444com registration and KYC process. All accounts are required to verify date of birth using a valid CNIC document before full account access is granted. Any account found to be operated by a person under the age of 21 will be immediately suspended, all balances will be frozen pending investigation, and the matter will be reported to the relevant authorities where required under our licensing obligations.

c444com strongly encourages all account holders to use available parental control software to prevent underage access to online gambling platforms on shared devices.

c444com operates under an international gaming license and may process or store personal data on servers located outside of Pakistan. Where personal data is transferred to servers or service providers in other jurisdictions, c444com ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections afforded under our licensing framework.

Safeguards employed for international data transfers include:

• Standard contractual clauses incorporated into agreements with all data processors operating in third-country jurisdictions.
• Transfers only to service providers who can demonstrate adequate data protection standards through certifications, audit results, or regulatory approval.
• Routine review of international transfer arrangements to ensure continued adequacy and compliance.

Your personal data is never transferred to jurisdictions or entities that cannot provide adequate data protection guarantees. If you require further information about the specific international transfer safeguards in place for your data, contact our support team.

The c444com platform may contain links to game providers, sports data feeds, or other third-party services that are integrated into the platform experience. While c444com carefully selects its third-party partners and requires them to meet data security standards, this Privacy Policy applies only to data processed directly by c444com.

c444com is not responsible for the privacy practices or data handling of third-party service providers once your interaction moves outside the direct c444com platform environment. We encourage you to review the privacy policies of any third-party services you interact with through the c444com platform.

c444com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes to our platform, or updates to applicable legal and regulatory requirements. All changes to this Privacy Policy will be published on this page with a revised effective date.

Where a change to this Privacy Policy materially affects how we process your personal data, c444com will notify registered users via the email address associated with their account at least 14 days before the change takes effect. Continued use of the c444com platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how c444com protects your personal data. The current version of this Privacy Policy is always accessible at c444com.bet/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way c444com processes your personal data, please reach out to our team through any of the following channels:

• Email: [email protected] — Data privacy enquiries are handled by our dedicated compliance team and are prioritised for response within 2 business days.
• Live Chat: Available 24/7 directly on the c444com platform. For data rights requests, our live chat agents will escalate your request to the compliance team for formal handling.
• Responsible Gaming: For concerns related to how your responsible gaming data is processed or retained, please visit our Responsible Gaming page or contact support directly.

When submitting a data rights request, please include your registered account username and the email address associated with your c444com account so we can verify your identity and process your request without unnecessary delay. We aim to resolve all privacy-related requests within 30 calendar days of receipt.